We want every RoseDew order to reach you safely and exactly as expected.

Eligible for Return/Exchange

A return or exchange may be requested if you receive:

  • A wrong product
  • A damaged or leaked product
  • A missing item
  • A product with a verified quality or manufacturing issue

Time Limit

Please contact us within 24 hours of delivery with your order number and clear photos/videos of the parcel and product.

Unopened Products Only

For hygiene and product-safety reasons, opened, used, tested, or tampered cosmetics are generally not eligible for return or exchange, unless the issue is verified as a manufacturing defect.

Unboxing Proof

For damaged, missing, or incorrect items, an uninterrupted unboxing video is strongly recommended and may be required to process the claim.

Return Shipping

If the issue is confirmed to be our responsibility, RoseDew will arrange or bear the applicable return/replacement cost.

For customer-related reasons such as change of mind or incorrect product selection, return or exchange may not be available.

Inspection

All return requests are subject to verification. Products must remain in their original condition, packaging and accessories where applicable.

Need a return or exchange?
 Contact RoseDew within 24 hours of delivery with your order number and supporting evidence.