At RoseDew, authenticity and product quality come first.

Authentic Products

We source our products through verified suppliers and established sourcing channels and take reasonable steps to ensure product authenticity.

Quality Check

Products are checked for relevant details such as packaging condition, batch information, expiry/best-before information, and visible product integrity before fulfilment, where applicable.

Packaging Variations

Manufacturers may update packaging, labels, fonts, or design without changing the product itself. Therefore, the product you receive may differ slightly from website images.

Batch & Expiry

Products may arrive with different batch numbers or expiry dates depending on inventory and manufacturing cycles. We do not guarantee a specific batch unless explicitly stated.

Damaged or Suspected Issues

If your product arrives damaged, leaked, tampered with, or appears otherwise compromised, do not use it. Contact us within 24 hours of delivery with clear photos/videos.

Product Reactions

Skincare products may perform differently on different skin types. Please review the ingredients and usage instructions and perform a patch test when appropriate. RoseDew cannot guarantee a particular skincare result.

Have a product concern?
 Contact us with your order number and product details—we’ll review it promptly.