Changed your mind? No problem—if your order hasn’t been dispatched yet.

Before Dispatch

You may request cancellation before your order is dispatched. Please contact us as soon as possible with your order number.

After Dispatch

Once an order has been dispatched, cancellation is generally not available. Any applicable return or refund will be handled according to our Return & Exchange and Refund Policies.

Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded according to our Refund Policy.

Failed or Refused Delivery

Repeated order refusal or cancellation after dispatch may affect eligibility for Cash on Delivery (COD) on future orders.

RoseDew-Initiated Cancellation

We may cancel an order due to stock unavailability, pricing errors, unsuccessful verification, suspected fraudulent activity, or circumstances that prevent fulfilment. Any eligible prepaid amount will be refunded accordingly.

To cancel an order:
 Contact RoseDew with your order number as soon as possible.