If a refund is approved under our Return & Exchange Policy, we’ll keep the process simple and transparent.

When You May Receive a Refund

Refunds may be issued when:

  • An approved return cannot be replaced
  • The ordered product is unavailable after payment
  • A payment was successfully received but the order cannot be fulfilled
  • A verified product issue qualifies for a refund

Refund Method

Refunds will normally be sent through the original payment method or another method agreed upon by RoseDew.

Processing Time

Once a refund is approved, processing generally takes 3–7 working days. Actual receipt time may vary depending on the payment provider or financial institution.

Delivery Charges

Delivery charges are generally non-refundable, unless the issue occurred due to an error or failure on RoseDew’s part.

Partial Refund

Where only part of an order is eligible, RoseDew may issue a refund for the approved item or applicable amount only.

Important

Refunds are processed only after the relevant product/order has been reviewed and the claim has been approved.

Refund questions?
 Please contact us with your order number and payment details.